Symphony Unveils Compliant Communications Partnership

Infrastructure provider Symphony has unveiled a partnership with Appian to help banks and financial services firms communicate, collaborate, and automate, following the handing down of billions of dollars in fines for the use of non-compliant messaging platforms.

The firms say the partnership will enable customers to embed auditable, compliance-enabled omnichannel communications on popular platforms into their workflow for increased efficiency and transparency. Symphony’s Messaging Component can now be downloaded on Appian Community across prominent messaging and voice networks, including WhatsApp, WeChat, and SMS. In addition, users will have access to Symphony’s enterprise communication platform for teams to collaborate, share files, and collaborate in a secure and encrypted environment.

“By utilising the Symphony plugin on Appian, users will have an encrypted and secure environment to conduct their business and customer communications,” says Brad Levy, CEO of Symphony. “In addition, this partnership between Appian and Symphony will enable more transparency in financial and operational processes as well as internal and external collaboration. Better visibility and auditability facilitates compliance with existing and new regulations, which at the end of the day is good for business and for the customers.”

Michael Beckley, founder and chief technology officer at Appian, adds, “Combining process efficiency with a tool that provides built-in auditing and compliant communication means less risk of fines and less productivity loss for financial institutions.”