Symphony Highlights AI Push Amid CEO Transition

Communication provider Symphony has announced Ben Chrnelich, until now co-CEO, will serve as Symphony’s sole CEO and president, following the announcement that co-CEO Brad Levy is leaving to take up the CEO role at crime compliance technology provider ThetaRay. Levy will continue to advise Symphony’s board of directors, the firm says, however.

The change comes as the firm focuses on accelerating its commitment to secure AI integration and expanded workflow capabilities. It says it has developed a product offering leveraging the ongoing advances in generative AI, including its new AI Agency Studio, which, as COO Michael Lynch explains, “…allows institutions to easily create and deploy AI agents across both internal and external workflows. By leveraging compliance infrastructure and Symphony’s client-verified directory, firms can now automate complex tasks while maintaining data control, without compromising on control or compliance.”

The studio integrates with Symphony’s Confidential Cloud platform – launched in 2025 – which delivers the scalability of the cloud alongside the rigorous security previously only possible with on-premise solutions. “More and more customers are adopting our confidential cloud compute offering to manage data off-premise,” says Symphony CIO Dietmar Fauser.

Symphony says it is also set to launch WhatsApp Voice, featuring secure call recording alongside flexible archiving and storage options. In addition, the firm is providing clients with greater agility through new Microsoft Teams workflow connectivity. On the trader voice front, clients can leverage call voice data built on recordings to unlock insights and fulfil compliance requirements as part of Symphony’s Voice analytics offering.

“2026 will be my seventh year at Symphony, and I am excited about the initiatives we are pursuing to drive secure communications across global markets,” says Chrnelich. “We are looking forward to building off 2025’s success to deliver AI-enabled workflows, expanded trader voice offerings and data analytics to our clients and partners.”